1. Introduction

You are reading the terms and conditions for use of the filmhousecinema.com website. They make a legally binding contract between you and us. Your acceptance of the terms and conditions is made by your browsing our website and is dated to your first use of the website. If you do not accept the terms and conditions or any part of them you should stop using our website immediately.

We reserve the right to make changes to these terms and conditions from time to time which will take effect from the date of posting on the website. Your continued use of the site will mark your acceptance of any changes to the terms and conditions.

We may from time to time display additional terms and conditions on our website, for example in connection with a specific promotion or in connection with the sale of goods or services. If the terms and conditions for use of the website should conflict in any way with such additional terms then the additional terms will prevail.


2. About linking by hypertext to our website

Before providing a link to our site you must seek our permission. To do this, email admin@filmhousecinema.com with details of the URL to which you wish to link and the URL of the page on which you will be displaying the link. We do not permit the display of our web pages in any html frame unless we have expressly authorised this.


3. About copyright in our website

You may view the images, graphics, text, applets and scripts operating our website (which, collectively, we call "Website Information") in a web browser for private browsing purposes only. Copying Website Information into a computer cache or storage device for private on or off-line browsing purposes is also permitted. You may not make a copy of the Website Information or any part of it for any other purpose without our prior written consent, which may be granted at our discretion (or where we do not own the copyright, we will direct you to the owner themselves for such consent). Nothing in these terms and conditions or on our website constitutes a licence to use or copy the Website Information.


4. About trademarks in our website

Where practicable, we acknowledge the owners of all trademarks which are referred to in our website.


5. About the accuracy of the Website Information

The Website Information is provided "as is" and we make no representation, endorsement or warranty as to its accuracy. We will not be liable for any action taken (or not taken) in reliance upon the Website Information and such action is taken entirely at your own risk. We reserve the right to make changes to the Website Information to correct any errors or omissions (or at our discretion) without notice and without liability to you.

External websites to which we provide hypertext links are not under our control and we take no responsibility and shall not be liable in any way for their content.

It is a feature of our website that much of the Website Information is contributed to us by many different third parties and we do not control those parties or their information.

Opinions expressed within the Website Information are those of the authors and do not necessarily represent our opinions.

In the unlikely event that you find any inaccurate information on our website or have any complaint about what we have published please email email admin@filmhousecinema.com. We will investigate on receipt and take such action which we, in our sole discretion, determine as being appropriate having regard to all the circumstances.


6. About Online Purchases

Tickets for films and events at our cinemas and merchandise are sold by us at the prices displayed and the amount payable for them will be debited immediately from your credit or debit card. By requesting tickets through the Website you are placing a booking request for them on these Terms which is only accepted and binding on us once we have debited your card and sent you a confirmation booking reference which will be emailed to you.

Once a booking is confirmed the ticket price and booking fee are non-refundable.

In the case of tickets or merchandise being offered for sale at the wrong price online (i.e. at a higher or lower price than is applicable at the box office) we reserve the right to insist that the tickets are refunded and the correct prices charged.

You can collect your tickets from the box office at Filmhouse, 88 Lothian Road, Edinburgh EH3 9BZ, any time from when the booking is confirmed until the start of the performance. You will need to bring either the card you paid with or a note of the booking reference to collect your tickets.

Concessionary tickets are available on the website for students, claimants, senior citizens and other groups (i.e. children under 15, school pupils between 15 - 18 years, disability or invalidity status, Friends of Filmhouse, members of the French and Italian Institutes, etc). In accordance with our General Terms you must bring proof of status and/or age with you to the cinema to collect the tickets and to gain admission to the performance.

Bookings made on the website are encrypted for security. However, you acknowledge that the Internet is not entirely secure and whilst we will take reasonable steps to safeguard the security of any card information you impart, we shall not be liable for any damage you may suffer as a result of the loss of confidentiality of any such information.

You acknowledge that the cancellation rights contained in the Consumer Protection (Distance Selling) Regulations 2000 (as amended) do not apply to the services we offer.


7. About the Internet, service interruption, viruses etc

We and all other web publishers have no control over the Internet, which is a global public network of computers and the method by which you access our website. As a consequence and in common with most web publishers we take no responsibility for service interruption or the transmission of viruses or other malicious computer code through our website.


8. About Personal Data and our privacy statement

Read our Privacy Policy here


9. About our liability to you

So far as lawfully possible, we exclude all liability to you in contract or delict (negligence). We also exclude liability for any consequential or indirect loss, which may be caused to you by us.


10. About the law relating to these terms and conditions

We are situated in Scotland and the law of Scotland shall govern any interpretation of these terms and conditions. The Scottish Courts shall have jurisdiction in any disputes between us.